For example: X.X.X ※How to check your OS version It varies depending on each device, so please consult your user manual. ※If you cannot check the OS version, please enter "Not sure".
For example: 0.0.0 Please refer to the store page for the latest version of the software / app. If you are running an older version, install the latest version and confirm whether this resolves the issue. *If you cannot check the software version, please enter "Not sure."
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E.g.) Error Code: 000000 Please enter the error message you encountered if one was displayed. For investigation purposes, we kindly ask you to provide the full text of the error message as it appears.
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